What Call Centers Can Tell Us About Bleakness and Resistance in the Modern Workplace
Nobody likes being cold called, but spare a thought for the person on the other end of the phone who doesn't want to be there either.
How a Paraplegic Syrian Man Became an Emergency Lifeline for Thousands of Refugees
Abu Amar operates a one-man call center for refugees trying to get to Europe from his hospital bed in Germany.
Feliks Todtmann and Bibal Edlbe
I've Spent Bleak Christmases Fielding Online Delivery Complaints in a Call Center
Hey, guess what—it's Christmas Eve, it's 8:30 PM, and no, there isn't anything I can do about the fact that all your presents are sitting in a package holding center because your neighbor didn't sign for them.
Fuck Working in a Call Center
In my experience, the majority of people who pick up the phone during the day are conversation-starved elderly people. Trying to bully money out of them makes you feel like a sociopath.
I Spent a Year Being Exploited by a Shady Canadian Call Center
When you're 21 years old, naive, broke, and desperate for a work visa, you'll make all kinds of bad decisions, which explains how I ended up struggling to sell investment strategies to strangers over the phone for 12 hours a day.