Airbnb is instituting a series of significant changes to its platform and operation in an effort to reclaim its users’ trust following a VICE report that uncovered a nationwide web of deception and led to questions about the company’s broader verification and refund process.
Airbnb CEO and co-founder Brian Chesky said in an email to employees Wednesday that the company would undertake a year-long project to ensure that every home listed on the platform is accurately advertised. As a stopgap measure, the company will completely refund or “rebook the guest a new listing of equal or greater value” starting next month should the rental they booked not meet the company’s accuracy standards.
“Starting now, verification of all seven million listings on Airbnb will commence,” Chesky said. “People need to feel like they can trust our community, and that they can trust Airbnb when something does go wrong. Today, we are making the most significant steps in designing trust on our platform since our original design in 2008.”
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This article originally appeared on VICE US.