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Halfway through my first day, as part of my training process, I listened to an experienced caller tick off all the boxes, boasting uninterrupted about the charity's work. She moved straight into the first ask, suggesting a donation of $60 twice a year. There was a long pause and I wondered if the contact had hung up."I have Alzheimer's," she whispered. I knew I couldn't do the job any longer.Many telephone fundraisers behave sensitively and do good work, and Alistair McLean told me he actually saw signs of good fundraising practice in the Dispatches report.However, the evidence of fundraisers lying and harassing donors found by the program's investigators is worrying for the sector. Already, more than half of those polled are "very annoyed" by telephone fundraising, according to a 2014 survey."You can imagine that, in a situation where someone is frustrated," said Antoinette, "it might make them less inclined to donate, even if they're sympathetic with the charity."To me, that hit the nail on the head. It's a given, but not treating donors with the right amount of sensitivity risks alienating. And how do you expect to make a difference like that?Follow Owen Shipton on Twitter"I have Alzheimer's," she whispered. I knew I couldn't do the job any longer.