One FBI agent’s war on the deadly scam that took over Jamaica
What Call Centers Can Tell Us About Bleakness and Resistance in the Modern Workplace
Nobody likes being cold called, but spare a thought for the person on the other end of the phone who doesn't want to be there either.
How a Paraplegic Syrian Man Became an Emergency Lifeline for Thousands of Refugees
Abu Amar operates a one-man call center for refugees trying to get to Europe from his hospital bed in Germany.
Feliks Todtmann and Bibal Edlbe
I've Spent Bleak Christmases Fielding Online Delivery Complaints in a Call Center
Hey, guess what—it's Christmas Eve, it's 8:30 PM, and no, there isn't anything I can do about the fact that all your presents are sitting in a package holding center because your neighbor didn't sign for them.
Fuck Working in a Call Center
In my experience, the majority of people who pick up the phone during the day are conversation-starved elderly people. Trying to bully money out of them makes you feel like a sociopath.
I Spent a Year Being Exploited by a Shady Canadian Call Center
When you're 21 years old, naive, broke, and desperate for a work visa, you'll make all kinds of bad decisions, which explains how I ended up struggling to sell investment strategies to strangers over the phone for 12 hours a day.