Hospitality

NOMA

The Secret Staff Rule that's Key to Noma's Hospitality Game

How the legendary restaurant makes sure you enjoy more than just the food.
Lisa Abend
2.20.18
Restaurant Confessionals

What It's Like to Get Sued by a Waiter

I know it’s just fucking money, but he sued us for so much and we had so many expenses opening a second restaurant. We’re still paying him off in installments.
Anonymous
1.1.18
sexual assault

Panic buttons could be required at Miami Beach hotels to protect against assault

Miami Beach is now considering panic buttons as a way to protect the city’s more than 11,500 hotel workers from sexual harassment and assault.
Alexa Liautaud
12.13.17
Welcome Home

Baboons Pillage and Poop in Man's Airbnb

Some guy left the door open to his Airbnb, so hungry baboons invited themselves in.
Caroline Haskins
6.6.17
olympics

With Nine Months to Go, PyeongChang Winter Olympics Faces Possible Room Shortage

The 2018 Winter Olympics bid promised a compact Games, but a lack of accomodations may force fans to stay far and wide.
Aaron Gordon
4.26.17
Hospitality

How to Treat Waiters, According to Waiters

"Diet Coke" is not a greeting.
Caroline Thompson
4.12.17
Brexit

Top Chefs Don’t Want to Move to London Because of Brexit

The British Hospitality Association warns that uncertainty over the rights of EU citizens post-Brexit is deterring culinary talent from working in the capital.
Daisy Meager
3.1.17
Yemen

What Yemen Can Teach America About Hospitality

In Yemen, I was welcomed to share meals and take tea with total strangers. But America is different: We do not welcome strangers as honored guests. We barely welcome them at all.
Betsy Andrews
2.28.17
Restaurant Confessionals

My Culinary School Education Was Filled with Hazing and Anarchy

What happens when you put a bunch of culinary students together under one roof and give them a whole bunch of rules to live by? Pure anarchy and teachers who end up in the fetal position.
Anonymous
1.17.17
Restaurant Confessionals

What It's Like to Be Head Chef on a Luxury Superyacht

Head chefs with alcoholic problems was a pattern that soon emerged during my time in the kitchen of superyacht. When you’re living and working in such close confines, half the job is getting on with everyone.
Anonymous
1.8.17
Restaurant Confessionals

This Is Why Relationships in Hospitality Never Work

Hospitality is such a tough bunch of hours that it’s hard to ever actually meet up. I couldn’t even get sexting to work—it really doesn’t flow if you have hour-long gaps between each filthy message.
Anonymous
12.11.16
Restaurant Confessionals

What It's Like to Work at a Restaurant on Thanksgiving

"About half of the guests who come out on Thanksgiving seem to be looking for something wrong with their meal or overall experience, and they usually find it."
Anonymous
11.23.16
0104