“We're used to working on things that we just don't know exactly what they are for […] we know we're working on some of those big tech devices. And while I don't need to be called an employee or anything like that, you very rarely hear a big tech company acknowledge the invisible workforce that is behind a lot of this technology.”
When Motherboard asked crowd worker marketplace Clickworker, which markets AI Solutions as one of the main jobs on its platform, how it makes sure workers are able to vocalize any mistreatment received from a client, a spokesperson replied, “This cannot happen with us, because the Clickworkers have no contact with the customer and all handling is done by us.”“In addition to not getting an adequate wage, a lot of this labeling is rushed as well. In my personal experience using Amazon Mechanical Turk, I've had experiences with bots and people putting in spurious answers to questions. These dynamics definitely have influence on the quality of these data sets as well.”