Uber has become one of the most popular transportation tools in São Paulo. In the last few months, however, customers started complaining about a drop in the quality of its service. Image: Fotos Públicas
"Since my case was classified as express kidnapping, Uber did not provide any legal or psychological support, nor did they offer to refund what was stolen"
Cash payments put drivers in danger
Wagner Ribeiro, a 57-year-old Uber driver, was the target of one of these ambushes in November 2016, the month that saw the highest number of incidents last year (more than 200)."I arrived at the spot, near Campo Limpo [a district in the city of São Paulo], and two passengers got into the car," Ribeiro said. "We were heading to Embu das Artes [part of the São Paulo Metropolitan Area]. During the ride, they asked me to follow a specific route. Suddenly, the passenger in the back seat caught me in a headlock, showed me a gun and announced that it was a robbery.""I arrived at the spot and two passengers got into the car. During the ride, they asked me to follow a specific route. Suddenly, the passenger in the back seat caught me in a headlock, showed me a gun and announced that it was a robbery."
Is Uber guilty?
To what extent is Uber responsible? Image: Handout/Uber
