Screengrab: IPsoft
With the launch of a new artificial intelligence platform tuned for customer interaction, computers have another job in sight: call centre workers. But they won't just be asking you to "please hold" or "press three if you would like to speak to a human;" thanks to improved natural language processing, they might actually be able to help with your query.Business Wire reports that international IT company IPsoft today announced its AI platform "Amelia," aimed at working alongside humans to "shoulder the burden of tedious, often laborious tasks."
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