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Facebook's Policing of Syrian Opposition Pages Is Drastically Affecting Their Civil War

Facebook has been consistently removing Syrian opposition pages. Now its role as the world’s biggest social platform has hit a serious stumbling block, and has put the company in a position where its actions are affecting a civil war. 

by Angela Hennessy
Feb 28 2014, 6:17pm

All images via the author.

Last December, a woman from the Syrian community in Toronto reached out to me after a Syrian opposition Facebook page of which she was an administrator was deleted. She told me that in mid-December, Facebook deleted the page called Like For Syria, which had over 80,000 ‘likes.’ Several Syrian-Canadians organized the page shortly after the revolution in Syria began back in 2011. The page was used as a tool for posting news stories about the crisis, messages of hope, and creating awareness in the western world—something that many feel is desperately needed.

“We feel like our freedom of speech has been totally taken away,” said Faris Alshawaf, another page administrator on the Like For Syria page. “We have a right to talk about what is happening.” Facebook had removed the page once before, but quickly republished it after administrators made an appeal. Just days later, the page was deleted for a second time.  

As it turns out, the Like For Syria page was one of dozens of pages that had recently been deleted from Facebook for allegedly violating their Community Standards policy and Terms of Use agreement. In the past six months, Facebook has taken down multiple opposition pages, including one that had been started by Syrian youth, roughly one month before the revolution had begun. Two weeks ago, The Atlantic reported that Facebook opposition pages were disappearing. While I was doing more research into the issue, Facebook took down another page. This time, the Syrian Coalition page was expunged, a move that shocked administrators and caused panic in the Syrian community, as it was seen as one of the most important and safe pages of the revolution. People from the Syrian community reached out to me again, and sent me screenshot images of what had been reported to Facebook. It seemed clear that many of the images would have been very hard to take offence to and they were not violent in nature.  

Now Facebook finds itself in an extraordinarily complicated situation. Its role as the world’s biggest social platform has hit a serious stumbling block, and has put the company in a position where its actions are affecting a civil war. The UN has reported that over 100,000 lives have already been lost. Facebook has become responsible for globally policing its users, many of whom are now part of increasingly violent revolutions whose messages are breaking Terms of Use and Community Standards policies, but who have come to rely on Facebook as one of few platforms on which they can share information. I can attest to interviewing people in hiding over Facebook chat for stories I’ve worked on. Last spring, we interviewed a man named Louay Sakka who played a vital role in facilitating communications between the FSA from his home in Oakville, Ontario using almost entirely social media platforms, including Facebook.

Media centers have been set-up all over the country where displaced Syrians and rebels can hop onto a revolutionary Facebook page and communicate what is happening and where. To me, Sakka’s role in helping rebels unite halfway across the world seemed pretty outrageous at the time, but this is partly how the revolution has worked.

I reached out to the Syrian Support Group (SSG)—one of the few North American groups able to provide help to Syria—to see if they had been affected. The SSG has also relied heavily on Facebook to communicate with the moderate members of the opposition.  According to Dan Layman, who works very closely with the moderate members of the Free Syrian Army and the US State Department to facilitate aid to moderate members of the opposition, they had. Dan says they were working on the English translation of the Supreme Military Council’s (SMC) Facebook page, which was previously the moderate command structure for the majority FSA groups, but has now been taken down while the Arab page has remained posted.  

“This is really affecting us because we have used these pages to help deliver the messages of what is happening in Syria to the western world and to communicate with members of the moderate opposition in Syria,” Layman told me. He had reached out the US State Department to try and determine what happened and was told that Facebook had their own group of employees scrolling through the pages looking for red flags that might promote violence or coarse language.  

“I think what is happening is that Facebook has determined that some of the things we were posting was promoting violence, when really we are just trying to explain what is happening. The opposition are not terrorists.” Part of Layman’s work is translating from Arabic to English messages such as: “In Damascus, there was four bombings and many martyrs.” It’s possible that someone at Facebook thought the language was offensive, but no one knows for sure. “The revolutionary page was the easiest way to get the Supreme Military Council’s position out directly to Western media.”  

Many people in this community believe that the Syrian Electronic Army (SEA) have been behind a vast majority of the reporting, and are in part to blame for all the pages being taken down. The SEA is believed to work closely with the Assad regime, though they steadfastly deny it. Regardless, they have proven to be an intelligent electronic force that has claimed to hack systems such as Skype and Twitter.  

Last December, the SEA posted that they would be working towards having all opposition pages deleted, though that message has since been taken down. Whether they are behind it or not—these pages are coming down at a rapid rate. An internet security expert—who requested to anonymity—told me that if you were to draw a line from the Facebook pages being taken down and images being reported that it would likely lead to the SEA. Although the SEA clearly attempts to orchestrate mass report campaigns, which results in content being reviewed, Facebook has improved its monitoring of mass reporting and clearly believes that the buck stops with the humans who review content for Terms of Service violations. The expert did not believe that mass reports alone could force page takedowns.  

Obviously Facebook can’t be blamed for what is happening in Syria, but there is now a need for them to respond to their role in the revolution and what might happen next. Could they try and shutdown revolution talks completely? The social site is available to anyone over 13 years old, so there are obvious reasons why they would want to keep content clean. But many of the images that have been reported and deleted on the opposition’s pages were warning people about the locations of reported bomb detonations. Other deleted messages included reports from the UN that notified the outside world about the state of the conflict. People like Alshawaf have family in Syria and no real way to connect with them, except through social media.  

I spoke to Linda Griffin, head of policy communications for Facebook in London, the same day the Syrian Coalition page was deleted. There's no doubting that Facebook is in a difficult position in this complicated situation, and she seemed aware that these pages played a significant role for communication and connection. Griffin denied that the SEA had hacked Facebook, stating they learned early on in the platform’s history that people would try and abuse the system this way. She explained that if a page repeatedly breaches the rules, it would be shut and that it doesn’t matter if it has been reported one time or a thousand. Shortly after our conversation, I sent the screenshot images that I received from the administrators of the Syrian Coalition page, and asked her to explain how they broke the Terms of Use for Facebook. I received an email the following morning letting me know Facebook had made a mistake with the Syrian Coalition page, and that they had put the page back up.  

This was considered a relief for many, but administrators for the SMC English and the

Like for Syria

want their pages reinstated, too. Combined, they had over 300,000 followers and experienced the same problems the Syrian Coalition page had. They have started an online petition asking Facebook to stop its censorship. All the administrators I spoke with are aware of what will break the Terms of Use agreement with Facebook and say they are trying to avoid this. One of the Terms of Use that is likely being broken is that nudity is not allowed on the site. But many of these pages will often post pictures of emaciated children and adults, and the images are taken down. Unfortunately, these are the images of war.  

There are very few journalists working in Syria because it is too dangerous (though you can watch our Ground Zero: Syria series here) and there are even fewer methods of translating to the western world what is happening. In the absence of journalists, Facebook has become the primary tool of communication to the outside world. When Facebook decides to delete a page, it’s deleting one of few tunnels the opposition has to access the outside world. “In doing that, and taking down the content, they are kind of doing the moderate forces a disservice. It’s not terrorism at all, they are taking down the pages of people who are directly fighting the al-Qaeda affiliated rebels. Someone at Facebook is missing the point,” said Layman.  

At one point, Facebook saw its involvement in the Arab Spring as something to be proud of. Facebook founder and CEO, Mark Zuckerberg had discussed his social media platform as being a useful tool. In 2012 Reuters reported that shortly after Zuckerberg filed papers to raise over $5-billion taking Facebook public, he had sent an open letter to prospective investors. In it Zuckerberg wrote:  

We believe building tools to help people share can bring a more honest and transparent dialogue around government that could lead to more direct empowerment of people, more accountability for officials and better solutions to some of the biggest problems of our time.”

It makes sense that Facebook shouldn't be a place to have organized worldwide violence and they are very clear on that. Facebook also cannot be used as a place to support terrorism.  

This could no doubt become a PR nightmare for the billion-dollar company, but while Facebook figures out how to handle what’s next, revolutionaries who have come to rely on the platform for connecting and communicating will need to tread very carefully and possibly start considering alternative options. But the question now is where will the revolution go?  

I spoke to Sami, an administrator for the Syrian Revolution page, who asked that we not use his last name. He told me their page, "was created by a group of Syrian youth who had an old dream to live in freedom just like most other people do... That’s why we made this page, so it could be the main engine driving our demands for freedom and democracy.” Sami explained that on Fridays, the page would call on people to pick a word and then people all over Syria would hold up signs with that word to see who was on their side. “When Facebook takes this page down, it creates great confusion with this type of thing.”

Sami says many feel the world has started to turn its back on them, despite the evidence of Assad’s crimes, but that they will continue to get their messages out. “This will not make us stop on going [sic] on our way to freedom and justice, we will still re-build our destroyed country. We are made of will and determination."

@angelamaries