News by VICE

A New Hotline Is Available for Undocumented Immigrants to Complain About Customs and Border Protection

Department of Homeland Security announced three new phone lines to get feedback for some of its agencies, specifically to field complaints about treatment by CBP that goes against the new amnesty policy.

by VICE News
Feb 9 2015, 5:45pm

Photo via Flickr

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If you're an undocumented immigrant who has dealt with the US Customs and Border Protection, the US government wants to hear about your experience, and it has set up a hotline to help facilitate these efforts.

The Department of Homeland Security (DHS) has made over an existing Customs and Border Patrol (CBP) hotline and comment interface, and is now promoting its use for complaints and feedback against the law enforcement agency in the context of new federal immigration guidelines.

According to a statement announcing the feedback option, the agency asks people to "please tell us about your experience."

"If you believe you (or a family member) were apprehended and processed by a Customs and Border Protection officer or Border Patrol agent contrary to the new DHS enforcement priorities, please tell us about your experience by contacting the CBP INFO Center," the announcement from DHS and CBP said, according to the Washington Times.

This addresses the policy changes under President Barack Obama's amnesty program, which paves a path to citizenship for 4 million undocumented immigrants. Following the new guidelines, if an undocumented individual does not qualify for amnesty, CBP agents are directed to not arrest them.

People can also access hotlines for two other DHS agencies to lodge complaints, including the legal arm, Immigration and Customs Enforcement (ICE), and the entity handling amnesty paperwork, Citizen and Immigration Services. According to a statement from DHS on Monday, all three agencies are tasked with implementing the administrative immigration actions.

"This provides one place for all stakeholders to find out more about the new DHS guidelines, deferred action, eligibility for new initiatives, or to register comment or complaint," DHS said in a statement on Monday.