They had criticized the new design, and later that day received two emails within 15 minutes of each other. One was from a Shipt social media specialist informing them they had been suspended from the Facebook group; another, also from Shipt, said they had been deactivated.After the worker shot off a series of emails to Shipt and threatened a lawsuit, they said, the company followed up to tell them that their deactivation had been a mistake: Signing off as “Shopper Success,” a representative for the company said it wrongly took their post to be “inappropriate” and “discriminatory,” and would reverse its decision. But the worker was still shaken. “What they did was wrong. They can’t go around firing people,” the Shipt worker told Motherboard.
“No one actually knows what gets you deactivated. They never tell you. It’s like you’re always walking on eggshells.”
“I fluctuate between extreme anger and despair. It’s been three weeks since this has been implemented, and one of my good friends told me that she’s down the equivalent of a car payment.”
“I was actually quite a cheerleader for Shipt for a while compared to Instacart. It puts on a happier face,” said Johnson, the worker who was deactivated after tweeting about her working conditions. “But my deactivation felt really petty. It was really frustrating to work super hard for them, filling 200-pound orders across three cities and getting good ratings, and then have this happen. If they’re going to pay low, that’s what they’re going to do. I just wish they’d be more transparent about it.”“I used to tell my friends and family members that Shipt was so great,” said Solis, the Dallas worker. “But I can’t rely on the platform anymore. They stamp out resistance by flooding the market with new workers […] and they’re actively monitoring all the social media groups. That’s why everyone wants to be anonymous. We’re going to be deactivated if we speak out.”Correction: This article originally said that Willy Solis was removed from the national Shipt Facebook group. Solis' comment was removed, but he was not removed from the group. Motherboard regrets the error.
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