Since August 1, at least 27 Lyft users have sued the company for assaults committed by drivers on the app. These lawsuits claim the company is not doing enough to protect its customers on the platform. Some of the complaints allege that Lyft allows drivers accused of rape and assault to remain on the app. In other cases, the company allegedly failed to do an adequate background check on the driver involved. A number of people have claimed that Lyft dismisses passengers if they reach out to the company for help about driver misconduct. Last week, Democratic Senator Richard Blumenthal of Connecticut sent letters to Lyft and Uber raising concerns about passenger safety on the platforms, which cited reporting by Motherboard.“You think it's hard for a woman rider to file a complaint? Try being a woman driver and filing a complaint about a rider. You never hear back and in most cases, the rider continues to be able to use the platform.”
When asked why Lyft does not supply cameras and partitions to its drivers, a spokesperson responded, “The vast majority of Lyft drivers use their own personal vehicles when driving for Lyft so we are limited in our ability to require specific modifications. More than 90% of drivers nationally drive fewer than 20 hours per week, 76% of drivers drive less than 10 hours a week…That said, there is nothing stopping those drivers who desire these modifications from installing them.”A large part of Lyft’s argument against providing standard security features to their drivers hinges on their insistence that drivers control their own working conditions—they drive where and when they choose in the privacy of their own cars. This argument has allowed the company to shirk responsibility for providing workers with basic benefits and labor protections like worker’s compensation, overtime pay, and health insurance, and basic safety features—while the company has rapidly expanded. But Lyft's logic seems to fall short when one considers that Lyft siphons off a large chunk of the earnings on each ride, sets wages, and has the power to both hire and fire drivers by deactivating them.Taxi drivers are 20 times more likely to be murdered on the job than other workers. But experts believe the frequency and gravity of assault and misconduct is likely greater on Lyft and Uber than in traditional yellow cabs.
She called Lyft to report the event, and spoke to a representative. Waddell said that Lyft employees giggled and laughed in the background during the call. Lyft later reviewed the phone call and apologized in an email reviewed by Motherboard. “I have listened to the call in question and I am disheartened about the service and lack of sensitivity you received when reporting such a traumatizing and frightening incident,” a trust and safety representative wrote. "I am so so sorry."A law, known as AB5, which recently passed in California, could force Lyft, Uber, and other apps to provide job protections and safety measures for workers that the companies have long circumvented.AB5, which goes into effect on January 1, could reclassify gig economy workers as employees instead of independent contractors, forcing apps like Uber, Lyft, and DoorDash to pay for workers’ compensation, unemployment and disability insurance, sick days, overtime pay, and a minimum wage. If reclassified under the new law, Lyft and Uber drivers could have the right to form unions, and a driver's union could demand greater safety measures and transparency from the companies.“If drivers are considered employees, companies will have a stronger obligation to create a safe workplace, and so they’re much more likely to report these incidents and take measures to keep drivers safe,” said Dubal. “Not only do they have to pay for worker’s comp and healthcare but they also have a legal obligation to create a safe workplace. There will be actual financial incentives for [keeping drivers safe].”Both Lyft and Uber, along with DoorDash, have pledged $30 million each to repeal the legislation in a 2020 ballot initiative.“Drivers have had their cars stolen by passengers, and then face deactivation. It’s like the wild, west west. There are no rules,” said Moore, the organizer with Rideshare Drivers United. Moore played a key role in building a base of drivers that pressured legislators to pass AB5. “We are really fighting for regulation of the ride-share companies. We want to be classified correctly as employees and for them to take responsibility for our safety and the safety of passengers.”Mighetto, the Lyft driver from Sacramento, told Motherboard that she rarely hears back from Lyft when she reports passengers, and that AB5 will help fix this problem by forcing Lyft to treat their drivers like real employees. “Ninety percent of the time when I report a rider I do not get a response whatsoever. I think that by calling us independent contractors, Uber and Lyft are robbing us of human resources. AB5 will be a great path to getting us some of those human resources that we need to really address this important public safety issue.”“Drivers have had their cars stolen by passengers, and then face deactivation. It’s like the wild, west west. There are no rules."