The History of the Call Center Explains How Customer Service Got So Annoying
It seems like we’ve been dealing with frustrating call centers forever. But, as it turns out, customer service via phone is a relatively recent phenomenon.
Why You Shouldn't Dial 1-800-COLLECT, and Other Phone Number Oddities
Whether landline or mobile, the phone system is littered with weird, unused telephone numbers that aren't meant for your ears. But if you want, you can give 'em a call—you might stumble upon something vaguely poetic.
Breaking Up Is Hard—Especially With Your Cable Company
Canceling your cable service may take more effort than you might think.
Why Are SIM Cards Still a Thing?
Cell phones have been revolutionized many times in 20 years, why have SIM cards stayed pretty much the same?
FCC Aims to Correct 'Egregious' Prison Phone Costs by Putting Caps on Prices
The Federal Communications Commission moved on Thursday to cap rates for local and in-state long-distance inmate calls, which can sometimes reach up to $14 a minute — or $70 for a five-minute call.
Some Annoying Jerks Just Got the Biggest Robocalling Fine in FCC History
Do no call, ever. Thanks.
Why Are Fax Machines Still a Thing?
The fax machine is kind of useless...until you need it.
Cutting the High Cost of Prison Phone Calls Could Also Reduce Reoffender Rates
The prohibitive price of jail phonecalls cuts prisoners off from the outside world. Last week some costs were capped, but there's a still long way to go.
How Hurricane Sandy Pulled the Plug on Landlines
Storm battered Mantoloking, New Jersey, and Fire Island, New York, might very well see the death of the landline sooner than the rest of us.